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AI Reply Settings

Show AI suggestions for agents to review before sending
Automatically reply when team is offline
Let AI handle conversations fully (can be toggled per chat)

Business Hours

8:00 AM – 10:00 PM
9:00 AM – 8:00 PM

📊 Analytics

Coming in V2. Will include response time trends, agent performance, peak hours, and guest satisfaction scores.

💬 WhatsApp Business Account

Connected number: +60 16-261 8888

WhatsApp Business Account ID: —

These details are read live from the WhatsApp Business Platform using the whatsapp_business_management permission. The call is server-to-server — the access token never reaches this browser.

📋 WhatsApp Message Templates

Approved templates the hotel can send to guests outside the 24-hour service window. Loaded live from the WhatsApp Business Platform via whatsapp_business_management.

Open this page to load templates…

⚡ Quick Replies

The templates behind the ⚡ button in the chat. Everyone on the team sees the same list. Edit or delete below — changes apply immediately.

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